voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
-
Kingdom Housing Association - Customer Service Advisor
Created: 07/03/2024
News/Events Category: Job VacanciesPost: Customer Service AdvisorContract: PermanentHours: 25 per weekSalary: £24,881 - £27,417 pro rataLocation: Glenrothes
Kingdom Housing Association provides housing and support throughout East Central Scotland. They have plans for a significant expansion of their housing stock over the next five years.About the Role
Kingdom's customer service team is a one-stop shop for customers who wish to report or obtain advice on repairs, housing information, discuss any tenancy issues or service complaints, and discuss or pay accounts. Kingdom is looking for a motivated and organised person to join the team focusing mainly on repairs.
About You
As a member of the team, you will be dealing with a high volume of engagement from customers, promoting services and striving for customer service excellence. You will have experience of working in a busy call-handling environment, have relevant administrative experience, be a confident communicator, and have strong digital skills.
You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure. You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.
The Package
Kingdom offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, and flexible working options.
How to Apply
You can apply online by visiting their website https://www.kingdomhousing.org.uk/jobs/ and click on the Kingdom Housing Association Vacancies link.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874
The closing date for applications is Sunday 17 March 2024. Interviews are scheduled to take place on Tuesday 26 March 2024.
What now?
See other news/events in the Job Vacancies category
Go to the main News page
Tell us about your own news
News/Events Categories:
Children and Families (82 items)Climate/Environment (8 items)
Community Events (7 items)
Consultations (11 items)
Employability (40 items)
Funding and Finance (29 items)
FVA News (2 items)
General News (14 items)
Goods, Donations and Services (3 items)
Governance (16 items)
Health and Social Care (77 items)
Job Vacancies (42 items)
Partnerships, Networks and Forums (33 items)
Technology (3 items)
Training and Learning (77 items)
Volunteering (34 items)
Go to the main News page
