voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
-
Customer Care - Postponed
Created: 23/02/2016
News/Events Category: Training and Learning
When: 9.30am - 4.30pm, Wednesday 04 May 2016
Where: Fife Voluntary Action, Craig Mitchell House, Flemington Road, Glenrothes, KY7 5QF
This event is being organised by Fife Voluntary Action
Costs
Places for voluntary sector delegates (staff, committee members or volunteers) £50.00 per person
Places for non-voluntary sector delegates are £65.00 per person
It is too late to book a place for this particular session, sorry about that.
Please note the date for this training session has changed.
"Discover and understand how to provide excellent customer care."
Trainer: Lorna Moffat
Course content:
Upon completion of the course, the learner will have in-depth knowledge of the following:-
- Your customers and what they expect of you;
- Ways of providing effective customer care;
- Handling customer complaints;
- Creating rapport and showing empathy.
Additional Information:
Good Practice Self Evaluation
Role Play activity
Accreditation/Award:
All participants will receive a certificate of attendance.
Book your place now:
Call us on 08456 006 046 or email [email protected]
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