voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
-
Communication when it Counts - Postponed - New date to be advised
Created: 24/02/2016
News/Events Category: Training and Learning
When: 9.30am - 4.30pm, Wednesday 02 March 2016
Where: Fife Voluntary Action, 16 East Fergus Place, Kirkcaldy, KY1 1XT
This event is being organised by Fife Voluntary Action
Costs
Places for voluntary sector delegates (staff, committee members or volunteers) £70.00 per person
Places for non-voluntary sector delegates are £85.00 per person
It is too late to book a place for this particular session, sorry about that.
Please note that this training course has been postponed. A new date will be advised and updated here as soon as possible.
Communication is a complex skill and one that is important to master, especially if we have to deliver important messages or tell someone something they may not want to hear. This training will help participants to develop techniques and behaviours to deliver complex or difficult messages with confidence.
Course Aims: To help participants develop confidence in their communication with others, particularly when they think the message may be unwelcome.
Learning Outcomes/What you will learn:- Describe win-win behaviour and its benefits in communication;
- Develop ways to manage anxiety in preparation for a ‘difficult’ conversation;
- Apply increasing levels of assertiveness in communicating with others (including giving feedback);
- Recognise non-verbal signals in self and others, and adopt confident posture;
- Plan how to deal with a conflict.
Who should Attend: Anyone who wishes to develop their communication skills, especially when holding ‘difficult’ conversations.
Course Accreditation/Award: All participants will receive a certificate of attendance.
Trainer biography Jo Fielding is a learning and development professional with more than 25 years experience in the public, private and third sectors. In 2013 she left her role as Learning and Development Manager at Bield Housing and Care and now delivers training independently, mainly for organisations in the voluntary sector. Jo also offers coaching, and can provide tailored support to organisations wishing to develop their effectiveness through training or recruitment.
What now?
See other news/events in the Training and Learning category
Go to the main News page
Tell us about your own news
News/Events Categories:
Children and Families (75 items)Climate/Environment (8 items)
Community Events (5 items)
Consultations (10 items)
Employability (39 items)
Funding and Finance (29 items)
FVA News (1 item)
General News (14 items)
Goods, Donations and Services (2 items)
Governance (15 items)
Health and Social Care (73 items)
Job Vacancies (39 items)
Partnerships, Networks and Forums (32 items)
Technology (3 items)
Training and Learning (80 items)
Volunteering (30 items)
Go to the main News page
