voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
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General Advisor - Citizens Advice and Rights Fife (Kirkcaldy)
Created: 23/06/2015
Please note: This volunteering item was uploaded some time ago and may have expired. Please contact us to find out more.
News/Events Category: VolunteeringAdvisers provide a quality advice and information service. Advisers may undertake a range of activities with the client depending on individual circumstances, as well as write effective records of the interview on the electronic case recording system.
Tasks Include:
- Interview clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions;
- Give information – use AdviserNet, reference books, other local information and specialist advisers to find the correct information;
- Give advice – explain the information to the client and the choices that the client has, so he/she can decide what to do;
- Give practical help – filling in forms, completing a benefit calculation, speaking or writing to another agency on behalf of a client;
- Record cases – make an electronic record of the client’s details, in accordance with current Quality of Advice standards so that further help can be given if a client returns to CARF;
- Highlight appropriate instances of Social Policy in accordance with case recording procedures.
Time: Monday - Friday, Various Times.
Place: 15 Wemyssfield, Kirkcaldy, KY1 1XNTo enquire about this opportunity please e-mail: [email protected] or telephone 01592 645540.
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