Advisers provide a quality advice and information service. Advisers may undertake a range of activities with the client depending on individual circumstances, as well as write effective records of the interview on the electronic case recording system. Some tasks include:- Interview clients. Give information. Give advice. Give practical help, such as completing forms or checking benefit entitlement. Highlight instances of Social Policy issues. Record cases.
no upper age limit has been specified
The Adviser Training Programme (ATP) is a combination of group sessions on a range of topics; time spent gaining practical experience in the frontline office and the completion of a number of online training courses. The next ATP is scheduled to begin on
Out of pocket expenses paid?
Yes - Travel expenses are paid for petrol at 45p per mile or actual public transport costs. Expenses are paid in a monthly basis directly into a bank account.
Be a good listener
Work well in teams
Able to understand sometimes complex information and convey this appropriately to clients.
Be open-minded and able to maintain confidentiality.
Good computer and literacy skills are also important.
Find out more about volunteering
View our introduction to volunteering page or contact us to find out more -
our experts love helping people of all ages and backgrounds to become volunteers.
Register your opportunity
If you are an Organisation that would like your opportunity to be registered. You can do this by requesting a registration form here.
Help and Support
Call us to arrange an appointment
Give us a call on 0800 389 6046 to arrange an appointment to chat with our staff about what opportunities are available. Meetings can be arranged outside of the office in some cases.
Register with us
Fill out our registration form and a member of staff will then get in touch with you to discuss volunteering options to suit you.
If you volunteer or you're interested in volunteering then sign up for our free e-mail bulletin for volunteers - it only takes a few seconds. We send out bulletins roughly every two weeks and you can unsubscribe at any time.