voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
Kingdom Housing Association - Customer Service Advisor x 2 roles
Created: 3/13/2023, Updated: 3/13/2023Post: Customer Service Advisor x 2 roles
Hours: 1x 35 hours and 1x 28 hours
Salary: £23,924 - £26,362 per annum, pro rata
Location: Glenrothes
Kingdom Housing Association (KHA) has 2 exciting opportunities to join its Customer Service Team. Its Customer Service Team is a one-stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, provide advice and discuss any tenancy issues, report or obtain advice on repairs and neighbour/service complaints.
As a member of the team, you will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence.
You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and be proficient in multiple digital systems including G-Suite packages. You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload, manage competing demands and work to tight deadlines is essential, as is the ability to remain calm under pressure.
You will be required to complete a satisfactory basic Police Act Disclosure Scotland check.
For more information/to apply, please visit KHA's website. The closing date for applications is 24 March 2023.